wild escapes

Terms & Conditions


BOOKINGS - TERMS & CONDITIONS

You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

By making a booking, you agree that:

  • You have read these Terms & Conditions and agree to be bound by them;

  • The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the and full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
  • You consent to our use of your information in accordance with our Privacy Policy;

  • You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age

The Wild Escapes online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2.4.2 below. The Wild Escapes telephone booking line is open Monday to Friday 10am to 4pm. When making an online enquiry, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Wild Escapes working hours (Monday to Friday 9am to 5pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Wild Escapes website using the online booking system.

1. Booking and payments

1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and Wild Escapes will exist when we receive payment of the deposit and send you a booking confirmation. This Booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation within the specified time, please notify us as soon as possible by email (info@wildescapes.com). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately.

1.3 Once a deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Wild Escapes by the due date for payment and at the latest within 5 days of this date, then with regret, we may cancel your Booking and terminate the contract with you. In these circumstances, your rights to a refund are set out in clause 2.4.2. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.

1.4 Credit Card payments are processed via Paypal who provide merchants services facilities to Wild Escapes Ltd.

2. Cancellation and Amendment by You

2.1 If you have to, or want to, cancel or amend your Booking this request must be sent to us by email (info@wildescapes.com) and will be considered and responded to within one working day of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.

2.2 Any amendments to your Booking or cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit as per clause 2.4.2. This represents the administration costs incurred by us to deal with such requests.

2.3 Cancellation Charges:
2.3.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.
2.3.2 In the event of cancellation within 10 weeks of check in, the total cost of the accommodation including the deposit is non-refundable. In some circumstances it may be possible to swap the stay to another date as per clause 2.5.5 below. Cancellation should always be in writing to info@wildescapes.co.uk. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, booking management, credit card fees and customer service.
2.3.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. Refunds will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.3.4 If extreme weather prevents you from reaching your holiday, taking or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.4.2 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will refund all monies paid, or a proportion in the case of curtailment. Wild Escapes Ltd cannot, however, pay any compensation or expenses as a consequence of such an event.
2.3.5 Cancellation insurance is available but will be a third party arrangement and not involve Wild Escapes in any way. You are strongly recommended to take out personal travel insurance for all members of your party for your holiday including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment. 2.4.6 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.

2.5 Amendment Charges:
2.5.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy may apply. All amendments are subject to availability and may incur a fee which is at Wild Escapes discretion (and is in addition to the Agency amendment fee) Wild Escapes cancellation and amendment charges prior to 10 weeks before your stay will be: £50 admin charge for amendments and a 25% In addition to the non refundable 25% deposit) fee for cancelation of the booking, Wild Escapes retains 50% of the booking value and will refund 50% of the booking.
2.5.2 Differences in the total amount payable resulting from amendments to your Bookings will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.
2.5.3 If a date swap is offered then normal Booking Terms and Conditions would apply on the new date and Booking.

3. Changes and Cancellations by Wild Escapes
We will inform you as soon as reasonably possible if we needs to make a significant change to your confirmed Booking or to cancel your Booking. We will try and organise an alternative Booking or a refund in line with our booking terms.
4. Cancellations due to events outside of Wild Escapes control
We may have to cancel a booking due to events outside of their reasonable control (see clause 20). In such circumstances, we will try and organise an alternative Booking, or a refund in line with our booking terms.

5. Complaints
We always aim to provide the best possible holiday experience, however, in the event that you have any complaint or problems during your stay, please immediately notify us (info@wildescapes.com) during the stay itself, so that we have the opportunity to resolve the given problem at the time. If you do not follow this procedure there will be less opportunity for us to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced or negated.

6. Pricing
6.1 Wild Escapes reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
6.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.

7. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.

8. Our Responsibility for your Booking
Your contract is with Wild Escapes Ltd the Owner and its booking conditions apply. In the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

9. Pets
9.1 Wild Escapes welcomes pest, we only allow a maximum of 2 pets per stay and each pet is charged at additional cost of £15 per pet, for additional cleaning services.
9.2 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, we can not accept responsibility for the safety of your pet.

9.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a Property.
9.5. We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Wild Escapes immediately. Any additional cleaning required, that may incur an additional charge, will be at the Wild Escapes discretion.

10. Wild Escapes offers our guest the opportunity to purchase sparkling wine and additional nibbles. These items will be in the fridge and will operate on a “mini bar system” we will add up what has been eaten and drunk during your stay and send you an invoice for the sum. On arrival guests will receive a hamper that is free of charge including one bottle of sparkling wine. Each item will be itemised for its price in the welcome pack.

10. VAT
We are registered so VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Wild Escapes will adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.

11. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Booking you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice. 12. Insurance

You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment. Please read your policy details carefully and take them with you on holiday.

13. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.

14. Group Bookings
Guests wanting to make a group Booking should check with us beforehand. We will then advise you accordingly. If you book and pay the deposit we you will be subject to the booking terms if you have a group booking we do not accept, ie hen party or stag party

15. Maximum Numbers: Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. We reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you will not receive any refund.

16. Your Responsibilities
16.1 Please note that you have a contract with Wild Escapes Ltd and as such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.

16.2 During the period of Covid-19 or any other pandemic it is also your responsibility to ensure that you are healthy and safe to travel and that you respect the safety of the Owner and any other guests by conforming to social distancing and other government guidelines relating to your stay. 16.3 You are responsible for informing us of any losses or damage to the property as soon as possible. Please note that you will be liable to pay Wild Escapes for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear).

16.4 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly as judges by Wild Escapes or illegally, we reserve the right to ask the guest and their party to leave the Property before the end of the holiday period and/or refuse any future bookings from you. In this circumstance no refund will be available.
16.5 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Property or to other guests and/or their property. 16.6 We only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, Wild escapes has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, please contact Wild Escapes.

17. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.

18. Events beyond an Owner or Agency’s control
If Wild Escapes is prevented or delayed from complying with any of their respective obligations under these Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.